Frequently Asked Questions
Can I get a copy of a receipt for my records?
We’re not able to send receipts from past transactions. However, ZoomClub members can log in to their accounts to view and download all receipts anytime. As a member, you’ll also enjoy:
- Points toward free parking
- Reduced reservation fees (1.95 instead of 5.95)
- A 10% discount/validation coupon
To join, visit Park & Zoom Registration.
How do I get a parking receipt from my ZoomClub account?
Log into your ZoomClub account and select My Transactions. You’ll see a list of your parking stays. Click Download Receipt next to the transaction you need, and your receipt will appear instantly.
I have receipts that didn’t earn ZoomClub points. How do I get credit?
Log into your ZoomClub account and go to My Transactions. Enter the ticket number shown at the top of your receipt along with your arrival time, then click Get Transaction. The stay will be added to your account, and you’ll be able to print the receipt.
Why is there a $ 1.95 charge on my credit card that’s not on my parking receipt?
The 1.95 is the reservation fee for ZoomClub members. Non-members are charged 5.95. Since this fee is processed separately, it does not appear on your parking receipt.
A receipt for this fee is automatically emailed to you when the reservation is made.
Do you offer a corporate discount/validation?
Yes, we offer a 10% corporate discount/validation. However, joining ZoomClub typically provides even greater value by including:
- The same 10% discount/validation
- Points toward free parking
- Reduced reservation fees (1.95instead of 5.95)
Discounts/validations can be accessed directly in your account and scanned at the exit gate.
Can I schedule an oil change or car wash while my vehicle is parked?
Yes! Car care services can be arranged upon arrival.
- If you valet park, your valet attendant will offer available services.
- If you self-park, simply ask your shuttle driver for assistance.
How do I update the email address on my ZoomClub account?
Email addresses cannot currently be updated within our system. Please create a new ZoomClub account using your new email address and contact us afterward. We’ll transfer your transaction points to the new account.
How can I get a replacement ZoomClub card?
We’re happy to send you a replacement card, which typically arrives within 10–15 business days. In the meantime, you can use your virtual ZoomClub card on any mobile device to scan at the entry gate.
I accidentally made two reservations for the same day. Can one be canceled?
Yes. Please send us the order ID numbers for both reservations. While reservation fees are generally non-refundable, we’ll refund the duplicate reservation fee in this situation.
I have two ZoomClub accounts. Can I merge them?
Yes. Simply provide both account numbers and let us know which account you’d like to keep. We’ll transfer all points to your preferred account.
How do I cancel a reservation?
Please send us the reservation date and time, and we’ll cancel it for you.
Please note:
- Reservation fees are non-refundable
- Parking charges are only billed if you park with us
If you do not use the reservation, only the reservation fee will be charged:
- $1.95 for ZoomClub members
- $5.95 for non-members
Why haven’t my parking points posted to my account?
Points are awarded for completed parking stays, not reservations.
To ensure your stay is credited properly, scan your ZoomClub card or app QR code when entering the facility.
If your stay is missing:
- Log into your account
- Go to My My Transactions
- Enter your ticket number and arrival time
- Select Get Transaction
Do you offer monthly parking rates?
At this time, we do not offer monthly parking plans.
Current daily rates are:
- Self-Park Covered: $16.95 + tax & airport fee
- Valet Covered: $20.95 + tax & airport fee
ZoomClub members also receive a 10% discount/validation coupon that can be applied to eligible stays.
Why aren’t my ZoomClub points showing in the app?
Please log out of your ZoomClub account and log back in. This usually fixes the issue. If the problem continues, contact us and we’ll be happy to assist..
I forgot to use my discount or validation at the exit gate. Can I be reimbursed?
Unfortunately, reimbursements cannot be issued if a discount/validation was not applied at the time of exit.
Instructions for applying discounts/validations are provided at the exit gate and must be completed before leaving the facility.